About Us

Our Objectives:

Insurance Help-Mate is emerged as a trusted partner to help the insurance policy-holders supporting them in their crucial period and assisting them for their rightful claims against unjustified claim repudiation, delay in settlement of claims, short-settlement of claims, mis-selling, false assurances, mis-information, etc. It is needless to mention that insurance claims arising from various types of policies of Life and Non-Life segments push many genuine policy-holders into an uncertain state of helplessnesscompelling them bewilderingly moving from pillar to post but resulting their entire effort going in vain. So, with our honest efforts and commitment, we come forward to assist them to get rid of the situation using our possible guidance and efforts bringingsmiles on their face with a decent resolution of their issues. It is pertinent to mention that the incidents of many insurance policy-holders becoming victims in various ways is on rise day-to-day. When the insurance industry is increasing fast, the competition among the insurers to attract the prospective customers is also on rise which makes many people falling pray into the trap of many fraudulent elements in the industry. In this scenario, the Insurance Help-Mate has come forward to help such type of people through its guidance and support generally as well as technically by evaluating the each individual case endeavouring to achieve adecent resolution of their grievances even playing a role of an honest caretaker and a trusted arbitrator protecting their interest. Many customers have expressed their appreciation towards our effort and we will continue to respect their patronage expressing our gratitude for their opportunity given us to serve them.

What we value and understand?

Insured- Customer

We respect the words of Mahatma Gandhi which states

“A Customer is the most important visitor on our premises. He is not dependent on us, we are dependent on him. He is not an interruption on our work, he is the purpose of it. He is not an outsider on our business, he is a part of it. We are not doing him a favour by serving him, he is doing us a favour by giving us an opportunity to do so”.

The fundamental principle of any business is the customer who is the centre of any business organisation, whether big or small, around which it revolves.

Trustworthiness

The “trustworthiness” is the crucial part of every insurance relationship between an insurer and a customer that reflects in the form of Utmost Good Faith. The expectation of a customer is remote not imminentas the nature of insurance is contingent not immediate. When the insurer gets its consideration amount in advance at the time of insurance, the consideration from an insurer remains as a future obligation subject to certain express and implied conditions. So the only expectation of a customer is the fulfilment of the contractual obligation of his insurer towards him.

Value of Empathy:

There is a saying “the wearer knows where the shoe pinches”. One must have a mentality and ability to understand the feeling of an insured/policyholder and this is only possible when someone puts himself in the place of another who suffers a loss.We do feel the same that affects a person financially, physically as well as emotionally dealing his matter delicately and diligently to heal his wounds effectively and efficiently by standing strongly with him at the time of his need.

We feel proud of standing strongly with our principle “You Share. We Care”. When any one feels our support and cooperation in any of the following aspects, we acknowledge the request as an opportunity to serve through our team of technical experts arriving at a satisfactory solution.

Mis-selling of Policy

Claim Repudiation

Delay in Settlement of Claim

Short-settlement of Claim Amount

Harassment from insurers

As there is no common methodical approach to every issue, so each case is individually studied and evaluated with its own pros and cons by our technical experts and to explore possibilities to get the things done without any commitment of their achievement, but we are committed to march ahead along with you till arrival at a conclusive destination.